Welcome to NEO Company. NEO Company ("NEO Company", "we", "us", "our") is a finance company offering Shariah-compliant financing products through this application (the "App").

By downloading, registering for, or using the App, you agree to be bound by these Terms of Use and Privacy Policy (together, the "Terms"). If you do not agree to these Terms, please do not use the App.

PART I — TERMS OF USE

1. Eligibility

To use the App and apply for our services, you must:

• Be at least eighteen (18) Hijri years of age and have full legal capacity;
• Be a Saudi national or a legal resident of the Kingdom of Saudi Arabia holding a valid National ID or Iqama;
• Successfully complete identity verification through the National Single Sign-On service (Nafath);
• Have full legal capacity to enter into binding contracts under the laws of the Kingdom.

We reserve the right to decline registration or any financing application at our sole discretion, in accordance with applicable regulations and our internal credit and compliance policies.

2. Account Registration and Security

2.1 You must provide accurate, current, and complete information upon registration and keep it updated at all times.

2.2 Your identity will be verified through Nafath and other approved government verification channels, and you consent to this verification.

2.3 You are responsible for maintaining the confidentiality of your login credentials, PIN, and any biometric authentication enabled on your device. All transactions executed through your account are deemed to originate from you.

2.4 You must notify us immediately through the App or customer care channels if you suspect any unauthorized access to your account or the loss of your registered device.

2.5 Only one account is permitted per customer. You may not register on behalf of another person or allow anyone else to use your account.

3. Our Services

3.1 NEO Company offers Shariah-compliant micro consumer financing products, including Tawarruq-based financing, in accordance with the resolutions of our Shariah Committee and the regulations and instructions of the Saudi Central Bank.

3.2 All financing applications are subject to credit assessment, eligibility criteria, and approval. Submitting an application does not constitute a guarantee of approval.

3.3 The specific terms of any financing — including the financing amount, term cost, Annual Percentage Rate (APR), installment schedule, fees, and early settlement terms — are set out in the financing contract and disclosure documents presented to you before signing. In the event of any conflict between these Terms and a signed financing contract, the provisions of the financing contract shall prevail with respect to that transaction.

3.4 By proceeding with a financing application, you authorize NEO Company (or its appointed agent) to carry out the commodity purchase and sale transactions necessary to complete the Tawarruq arrangement, as detailed in the financing contract.

4. Credit Enquiry Consent

By submitting a financing application, you expressly authorize NEO Company to:

• Obtain your credit record from the Saudi Credit Bureau (SIMAH) and any other licensed credit information company;
• Disclose information relating to your financing, repayment behaviour, and any defaults to SIMAH and other licensed credit information companies, in accordance with the Credit Information Law and its Implementing Regulations;
• Verify your income and employment information through approved channels, including governmental and semi-governmental data sources.

5. Electronic Transactions and Signatures

5.1 You agree that applications, contracts, disclosures, and notices may be concluded and delivered electronically through the App, and that your electronic acceptance (including through authentication via Nafath, a one-time password (OTP), or in-App confirmation) constitutes a valid and binding signature under the Electronic Transactions Law of the Kingdom of Saudi Arabia.

5.2 The records of your electronic acceptance maintained in our systems constitute conclusive evidence of your consent, absent manifest error.

6. Payments and Obligations

6.1 You must pay all installments in full and on their due dates in accordance with your financing contract, through the payment channels available in the App (including SADAD and linked payment methods).

6.2 Late or non-payment may result in: reporting to SIMAH, which may affect your credit record; late payment amounts disbursed to charitable causes as permitted under Shariah and disclosed in your contract; and the taking of lawful measures to collect amounts due.

6.3 You may request early settlement at any time. Early settlement terms, including the waiver of term cost for the remaining period, are subject to your financing contract and to the regulations and instructions issued by the Saudi Central Bank.

7. Prohibited Use

You are prohibited from:

• Using the App for any unlawful purpose, including money laundering, terrorist financing, or fraud;
• Providing false, misleading, or incomplete information;
• Attempting to interfere with, reverse-engineer, decompile, or compromise the security of the App;
• Using automated tools, bots, or data-scraping tools to access the App;
• Using the App on a jailbroken or rooted device; we may restrict access from such devices for security reasons.

We may suspend or terminate your access and notify the competent authorities if we suspect any breach of this clause or of applicable laws, including the Anti-Money Laundering Law and the Law on Combating Terrorism Crimes and its Financing.

8. Account Suspension, Freezing, and Termination

8.1 You may request to close your account through the App or customer care channels, provided that all outstanding obligations are settled in full.

8.2 We may suspend or restrict your account where required by law or instructions, upon detection of suspected fraud or unauthorized access, or upon your breach of these Terms.

8.3 Termination of your account does not release you from any outstanding financial obligations under a valid financing contract.

9. Intellectual Property

The App and all its contents — including software, designs, text, logos, and trademarks — are owned by NEO Company or its licensors. You are granted a limited, personal, non-exclusive, non-transferable license to use the App for its intended purpose, with no other rights granted.

10. Service Availability and Disclaimer

10.1 We endeavour to make the App available at all times; however, we do not warrant uninterrupted or error-free operation. The App may be unavailable during maintenance or as a result of circumstances beyond our reasonable control.

10.2 Any calculators, estimates, or indicative figures shown in the App are for guidance purposes only and do not constitute binding offers. The binding terms are those set out in the signed financing contract and official disclosures.

11. Limitation of Liability

To the maximum extent permitted by applicable law, NEO Company shall not be liable for any indirect, incidental, or consequential losses arising from your use of the App, including losses resulting from the compromise of your device, third-party network failures, or your failure to protect your login credentials. Nothing in these Terms excludes any liability that cannot be excluded under the laws of the Kingdom of Saudi Arabia or the instructions of the Saudi Central Bank, including our obligations under the Financial Consumer Protection Principles.

12. Complaints

If you have any complaint, please contact us first through the in-App support channel, or via the customer care number or email set out in Clause (20). We will receive and handle your complaint in accordance with the complaint-handling requirements issued by the Saudi Central Bank. If you are not satisfied with the resolution of your complaint, you may escalate it, in accordance with the approved escalation mechanism, to the Saudi Central Bank through its official channels.

13. Governing Law and Jurisdiction

These Terms and any financing contracts are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any dispute not settled amicably shall be referred to the Committee for the Resolution of Financing Disputes and Violations or the competent judicial authority in the Kingdom.

14. Amendments

We may update these Terms from time to time to reflect changes in laws, instructions, or our services. You will be notified of such updates through an SMS message to the mobile number registered with us, in addition to other documented channels, at least thirty (30) days before the updates take effect. You may object if you do not agree after receiving the notice, through one of our channels.

PART II — PRIVACY POLICY

NEO Company is committed to protecting your personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulations, and the relevant Saudi Central Bank rules on data management and cyber security.

15. Data We Collect

We collect the following categories of personal data:

• Identity and contact data: name, National ID / Iqama number, date of birth, nationality, address, mobile number, and email, including data retrieved through Nafath and other government verification services with your consent.
• Financial data: income, employment data, bank account details (including IBAN verification), credit record and credit score from SIMAH, existing obligations, and your transaction history with us.
• Device and technical data: device model, operating system, unique device identifiers, IP address, App version, and network information.
• Usage data: in-App activity, session logs, and interactions with our services and support channels.
• Biometric and security data: when you enable fingerprint or facial authentication, the biometric verification takes place on your device, and we receive only confirmation of successful authentication. We also collect behavioural and device-specific indicators used for fraud detection and prevention.
• Location data: approximate location, as permitted by your device settings, used for security, fraud prevention, and regulatory compliance purposes.
• Communications: records of calls, messages, and correspondence with customer care channels, retained for quality and compliance purposes.

We collect your personal data directly from you when you register, submit a financing application, use our services, or contact us. We may also obtain your data from approved government entities and platforms, licensed credit information companies, verification and anti-fraud service providers, and other authorized service providers, in accordance with applicable laws. Some data may also be collected automatically from your device and your use of the App.

Certain personal data we request is necessary to meet regulatory requirements, verify your identity, assess your creditworthiness, and execute and manage the financing contract. If you do not provide the mandatory data, we may be unable to verify your identity, assess or complete your financing application, or provide certain services to you. For optional data, we will clarify its nature and the purpose of its collection at the time it is requested.

16. How We Use Your Data

We process your personal data for the following purposes and legal bases:

• Providing our services: assessing your applications, executing financing contracts, managing your account, and processing payments (performance of a contract);
• Identity verification and fraud prevention: verifying your identity through Nafath, and monitoring transactions and device indicators to detect and prevent fraud, unauthorized access, and financial crime (legal obligation and legitimate interest);
• Credit assessment: obtaining credit information and sharing it with SIMAH and other licensed credit information companies (legal obligation and your consent);
• Regulatory compliance: fulfilling our obligations under the instructions of the Saudi Central Bank, the Anti-Money Laundering Law, tax regulations, and other applicable laws, including regulatory reporting (legal obligation);
• Service improvement: analysing usage to improve the App's performance, security, and user experience (legitimate interest);
• Communications: sending service notifications and payment reminders, and — only with your consent, which you may withdraw at any time — marketing messages (consent). We do not sell your personal data.

Use of data for other purposes: We will not process your personal data for purposes other than those for which it was collected, except where permitted by law, after obtaining your consent where consent is required, or where the new purpose is compatible with the original purpose in accordance with the relevant regulatory requirements.

Automated Decision-Making and Assessment

We may use automated systems and decision engines to assist in assessing your eligibility for our financing products, evaluating credit risk, and detecting and preventing fraud, using the data available to us from authorized sources, in accordance with the relevant regulatory requirements.

17. Sharing Your Data

We may share your personal data with:

• Regulators and competent authorities: the Saudi Central Bank (SAMA) and other competent governmental or judicial authorities, where required by law;
• Credit information companies: SIMAH and other licensed credit information companies;
• Government verification services: Nafath and other approved national platforms, for identity and data verification purposes;
• Service providers: carefully selected providers supporting our operations (such as cloud hosting, payment processing, fraud monitoring, customer support, and collections), under contracts obligating them to protect your data and process it solely in accordance with our instructions;
• Professional advisors: auditors, legal advisors, and consultants, under confidentiality obligations;
• Corporate transactions: the successor entity in the event of a merger, acquisition, or restructuring, in accordance with applicable laws.

Your personal data is stored and processed within the Kingdom of Saudi Arabia. No transfer of personal data outside the Kingdom takes place except in accordance with the Personal Data Protection Law and the relevant Saudi Central Bank requirements.

18. Data Security and Retention

18.1 We apply appropriate administrative, technical, and physical controls to protect personal data, in line with the relevant regulatory and security requirements, including — as applicable — encryption in transit and at rest, access controls, security monitoring, management of data subject requests, maintenance of records of processing activities, conducting data protection impact assessments for processing that warrants them, and managing data protection requirements for service providers and third parties.

18.2 We retain your personal data for as long as necessary to fulfil the purposes set out in this Policy and to meet regulatory record-keeping obligations (generally at least ten (10) years after the end of the customer relationship, in accordance with financial record-retention requirements under applicable laws). Data that is no longer needed is securely destroyed or anonymized.

19. Your Rights

In accordance with the Personal Data Protection Law and applicable regulations, you have:

• The right to be informed of how your personal data is collected and processed;
• The right to access your personal data;
• The right to obtain your personal data in a readable and clear format;
• The right to request the correction, completion, or updating of your personal data;
• The right to request the destruction of your data where the regulatory conditions apply;
• The right to withdraw consent for processing activities that rely on consent as their legal basis.

To exercise any of these rights, please contact us through the channels set out in Clause (20). We will respond to your request within the periods specified in the Personal Data Protection Law. If you believe your data protection rights have been violated, you may file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA) as the competent authority.

20. Contact Us

NEO Company

Commercial Registration No.: 7053115874

• Address: Al Ahli Bank Tower | KAFD | Kingdom of Saudi Arabia.
• Customer Care: 8002440112 (Sunday–Thursday, 9:00–17:00).
• Email: care@neof.com.sa
• In-app: Support section.

Data Protection Officer: dpo@neof.com.sa

21. Language

These Terms have been issued in Arabic and English. In the event of any conflict between the two versions, the Arabic version shall prevail.

By clicking "Agree" or continuing to use the App, you acknowledge that you have read, understood, and agreed to these Terms of Use and this Privacy Policy.

22. External Links

Our App or website may contain links to third-party sites or services. The processing of your personal data when using those sites or services is subject to the privacy policies of those parties, and we recommend reviewing the relevant privacy policies before providing your personal data.